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Electronic Visit Verification (EVV) System

What it is: EVV systems electronically verify, by a phone or computer-based system, that personal care, home health and other home and community-based services are being provided. The system is also required to document the actual time a provider begins and ends a service. Passed by Congress in 2016, the federal law impacts Medicaid and long-term services and supports. More information is online at www.congress.gov/114/bills/hr34/BILLS-114hr34enr.pdf

What it impacts: It impacts North Dakota's Aging Services, Developmental Disabilities Services and Medical Services systems.

When? Starts January 1, 2021

Project Updates

Provider Information

IMPORTANT: Providers will need to register for a National Provider Identifier (NPI) number and must provide that number to the North Dakota Department of Human Services to assure claims can be paid for dates of service beginning Jan. 1, 2021.


For information about North Dakota's electronic visit verification system project, contact contact Lori Girard at lagirard@nd.gov or 701-328-8904, 711 (TTY).

For technical assistance with Therap, please contact Therap at ndsupport@therapservices.net.

To inquire on your EVV billing, contact the Automated Payment Line at 1-866-768-2435. For any other billing inquiries, contact the Medicaid Call Center at 1-877-328-7098 and enter 0 if prompted for a pin.


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