Emergency Assistance Eligibility Guidelines 415-50-10-10

(Revised 10/1/2023 ML #3750)

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The applicant's income must be within the limits specified by the Heating Assistance Program for the month of the Emergency Assistance application or have been approved for heating assistance for some portion of the current fiscal year heating season.

 

Income averaging, as discussed in 415-25-05-15, will not be used in determining eligibility for Emergency Assistance benefits.

 

The following are suggested guidelines for determining eligibility for Emergency Services and must be documented on SFN 62, "Application for Emergency Assistance," each time a new request for Emergency Assistance is received. Guidelines, rather than mandatory specific requirements, permit the Human Service Zone (HSZ) board to evaluate the unique circumstances of each household to decide whether emergency assistance is needed and is an appropriate resolution of the crisis.

 

The basic cause of the crisis must be identified and an appropriate resolution implemented. In this regard, the household may need assistance to negotiate a realistic credit or payment plan with the fuel supplier or other creditors. A monthly payment plan throughout the year to level out fuel and utilities cost could be beneficial. Or, the household budget deficiencies may be so extensive that credit or financial counseling must be secured by the household. Referral for employment counseling, case management services, or other problem-solving counseling or for a social evaluation and follow up services may be needed. Specific actions designed to solve the cause of the crisis may be required as a condition of the receipt of emergency benefits. In any event, the household situation must be carefully considered to assure that emergency assistance is appropriate, and the household is given the opportunity to become self sufficient whenever possible.

 

SFN 11, "Emergency Assistance Action Plan," shall be used, whenever the worker and applicant identify problems to self-sufficiency and agree upon a plan of action to work toward improved self-sufficiency or that will diminish the occurrence of future crises.

 

When an Emergency Assistance application is denied, or when no action is required, possible, or practical, a comment to that effect should be entered on SFN 62 and the SFN 11 is not required.